FAQ

Ordering

How do I place an order?
It’s super simple. Browse our website and choose the items you love. Add them to your cart, and when you’re ready, proceed to checkout to complete your purchase.

Can I cancel my order?
It depends on the current status of your order. You may cancel your order if it has not yet been processed or shipped. Please contact our customer support team as soon as possible. Once an order has been processed or shipped, cancellation is no longer possible.

Can I change the shipping address after placing an order?
If your order has not shipped yet, contact us via our contact form or email and we’ll be happy to update the address for you. Once the order is already in transit, address changes are not supported. Please double-check your shipping details before placing your order.

I ordered the wrong color or size. Can I change it?
Please contact us as soon as possible via our contact form or email to request a change. We’ll do our best to help, but changes or cancellations cannot always be guaranteed once an order is already being processed.

Payment

What payment methods do you accept?
We accept all major payment methods, including Visa, Mastercard, American Express, Maestro, Discover, Diners Club, Apple Pay, Google Pay, PayPal, and more, ensuring a secure, flexible, and seamless checkout experience for our customers.

Returns & Exchanges

Can I return or exchange an item?
Yes, we offer returns and exchanges. Please review our Return & Exchange Policy before initiating a request to confirm eligibility.

If eligible, items may be returned or exchanged within 30 days of receipt. Items must be unused, in their original condition, and in the original packaging.

Taxes & Duties

For U.S. customers, no additional duties or VAT are required. All applicable taxes are prepaid, so there are no extra charges upon delivery.

For customers in Canada, there may be instances where local customs authorities require duties or VAT to be paid upon arrival. These charges are determined by Canadian customs and are outside of our control.

For customers in other countries, including the EU, duties and VAT are prepaid, and no additional tax payment is required at delivery.

If you have any questions about taxes or customs fees for your location, feel free to contact us and we’ll be happy to help.

Shipping

When will my order ship?
For standard items, processing time is typically 1–3 business days.
For customized products, processing usually takes 7–18 business days.
These timelines are estimates, and we always work to ship orders as quickly as possible.

Which shipping carriers do you use?
We currently ship with:

• USPS

• UPS

• DHL

• OnTrac

How long will it take to receive my order?
After placing your order, please allow 1–3 business days for processing. Once shipped, delivery typically takes 4–5 business days, depending on your location and shipping method.

Do you offer international shipping?
Yes, we offer international shipping to European countries, Australia, Canada, and many other regions, so you can enjoy our premium bedding and décor worldwide.

Do you deliver to P.O. Boxes?
While USPS supports P.O. Box delivery, some of our carriers, such as UPS, do not. To avoid delays, please provide a physical address. Thank you for your understanding.

Products

Can I request a custom size if I don’t find one that fits?
We offer customization services for bedding products only, including duvet covers and sheets. Please contact us via our contact form or email with your specific requirements.
Please note that customized products are not eligible for return or exchange.

How often do you restock items?
Popular items are restocked regularly. You can sign up for restock notifications on the product page to be notified when an item becomes available again.