- 5 stars: 0 (0%)
- 4 stars: 0 (0%)
- 3 stars: 0 (0%)
- 2 stars: 0 (0%)
- 1 star: 1 (100%)
This package was delivered to the wrong address in a location I had no access to. I reached out to customer support days ago and have been completely ignored. On the contact page it says they reply in 24hours. That is either a lie or they have been completely ignoring me to avoid resolving the issue. I was excited about ordering this and couldn't wait for my package to arrive, but ultimately I'm left extremely disappointed with the lack of service. I just want a refund or a replacement.
Hi Georgia, we’re very sorry for the experience and frustration this has caused. As soon as we received your email regarding the misdelivery, we contacted the carrier to investigate, and we are currently awaiting their findings. We sincerely apologize that the process has taken longer than expected. Please rest assured that we will take responsibility for your order and make sure this issue is properly resolved. Thank you for your patience.